General conditions of purchase

You have the right to notify us that you renounce to your purchase, without paying any fine or give a justification, within 14 days since you receive your order.  This period allows you to examine and inspect the purchased articles as in a physical store. During this period you must handle the article with care. You cannot unpack the article unless it is necessary to apply your right to inspect. The purchased article can only be sent back in its initial conditions. In some cases, the right to renounce is not possible.


In which cases the right to renounce is not possible?

If the article cannot be sold anymore because you used it (ex. usage of the sandpapers), the article will be entirely billed to you.

The following articles are not also legally object to a right to renounce:

  • used articles (apart from the usage needed for an inspection)
  • dirty or damaged articles.
  • articles sent back incomplete.

The tribunals of Charleroi shall have sole competence.


Do you want to use your right to renounce?

To use the right of retraction, you must notify us of your decision to renounce to your purchase by sending us an explicit declaration to :

Retraction form:

To the attention of Atelier Marcel Vilain et Fils sprl – 64, rue du château B-6183 Trazegnies, Belgium

I notify you, by the present letter, of my retraction from the contract related to the purchase of the

article: ______________________________________

Ordered on: __________________ /Received on: _________________

Name of the buyer: _______________________________
Address of the buyer: _________________________________


Signature :
Date : __________________________

How to send us back your article?

The article does not meet your expectations? You can return it, on your expenses, to the address:

Atelier Marcel Vilain et Fils sprl
64, rue du château
B-6183 Trazegnies

The delivery fees are the responsibility of the buyer. If the article corresponds to the rightful conditions of retraction mentioned above, we will proceed to the reimbursement of your purchase.

You can also order via

General conditions of purchase

Patented system: registered in a worldwide patent depository. International Patent application N° PCT/EP2009/054361 - International Registered Design DM/070632. Photo credits : Béatrice PICQ - magazine POLYMÈRE & CO | Logotype credits : Astrid Brefort |  Legal terms | Privacy